Conflict

It’s better to communicate how you feel in a situation than to try and guess the motivations behind someone else’s actions.

If an argument were a tennis match, many of us would tear right through the net during a frenzy of back-and-forth spatting.

Relationship metaphor

If you make a comment that implies you know what someone else’s motives or intentions are, you’re over the net. “We think we know, but it’s really a guess,” says Bradford, a psychology expert who focuses on business leadership at Stanford.


"Connect"

"Connect" by David Bradford and Carole Robin.

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